1.) Collection and use of personal data and sensitive personal data.
2.) Offers and opportunities from us and our partners
3.) Legitimate processing of information
5.) Who do we share your personal data with?
6.) Transferring your personal data
7.) Retention of personal data
9.) Safeguarding your personal data
10.) Your privacy rights and who to contact
11.) Changes to our privacy notice
12.) Handling privacy concerns
1. COLLECTION AND USE OF PERSONAL DATA AND SENSITIVE PERSONAL DATA
In broad terms, we use your personal data for the following purposes:
- to administer and provide products and services you request or have expressed an interest in
- to communicate with you in the event that any products or services you have requested are unavailable
- for fraud screening and prevention purposes
- to carry out aggregate market research so that we can improve the products and services we offer
- to create an individual profile for you so that we can understand and respect your preferences
- to personalise and improve your experience on our digital platforms
- to personalise and/ tailor any communications that we may send you
- for profiling purposes to enable us to personalise and/or tailor any marketing communications that you may consent to receive from us
When we provide you with products or services we may collect and store any personal data that you provide to us. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and payment card details.
When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how you use our digital platforms to enable us create better content and more relevant communications:
- how you have reached our digital platform and the internet protocol (IP) address you have used
- your browser type, versions and plug-ins, and your operating system
- your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information
- what content you like or share
- which adverts you saw and responded to
- which pop up or push messages you might have seen and responded to
- your subscription status
- information collected in any forms you complete
2. OFFERS AND OPPORTUNTIES FROM US AND OUR PARTNERS
We want you to be the first to know about new products and services, and occasional offers from our partners. We may share these offers with you only with your prior consent. You can unsubscribe from receiving these offers by emailing us. Please note, if you don’t choose to receive this information, we will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
3. LEGITIMATE PROCESSING OF INFORMATION:
We may process your personal information for legitimate interests, including providing you with services and for service improvement purposes.
It may be deemed necessary to process personal information for the following (but not limited to) purposes of legitimate interests by us or our third parties such as:
- To deliver services in respect to requests raised by you.
- To prevent misuse or fraudulent activities on our platforms.
- To uphold performance of contracts to which the data subject is a part of.
- In interests deemed to protect the vital interest of the data subject.
- In order to maintain compliance with legal obligations to which ACE is a subject or where required by law.
We take special consideration to ensure that the legitimate processing of information do not override the fundamental rights and freedoms of the data subjects.
We understand the importance of taking extra precautions to protect the privacy and safety of children using ACE’s products and services.
5. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We may share the personal information you provide with other companies we have hired to provide services for us. These companies – our vendors – are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. We do not share, sell, or lease personal information about you to any third-parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud or illegal activities).
6. TRANSFERRING YOUR PERSONAL DATA
We may transfer your personal data to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal data on our behalf. By using an ACE site or otherwise providing ACE with personal data, you agree to us doing so in accordance with the terms of this Privacy Notice and applicable data protection laws and regulations. ACE will ensure to a reasonable extent that anyone processing your personal data outside your country of origin is required to implement measures to protect it and is only entitled to process it in accordance with ACE instructions.
7. RETENTION OF PERSONAL DATA
You are responsible for providing ACE with accurate and complete personal data. Please notify us of any changes to your personal data. ACE shall take reasonable steps to ensure that your personal data is kept accurate, complete, and current.
We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
In common with many other website operators, we use standard technology called ‘cookies’ on our website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit.
We automatically collect and temporarily store the following information about your visit:
- the name of the domain you use to access the Internet;
- the date and time of your visit;
- the pages you visited; and
- the pages you visited; and
We use this information for statistical purposes and to help us make our site more useful to visitors. Unless it is specifically stated otherwise, no additional information will be collected about you.
9. SAFEGUARDING YOUR PERSONAL DATA
We take all reasonable precautions to keep your personal data secure and require any third parties that handle or process your personal data for us to do the same. Access to your personal data is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.
10. YOUR PRIVACY RIGHTS AND WHO TO CONTACT
We provide you with reasonable access to view and review your personal data and request correction and deletion where appropriate. In order to protect your privacy, we will take reasonable steps to verify your identity before granting access to your personal data.
If you have any questions, comments or concerns about how we handle your personal data, then you may contact us directly through our Customer Care: firstname.lastname@example.org. You have the right to tell us if you:
- don’t want to be contacted in the future by us;
- would like a copy of the personal data which we hold about you;
- would like to delete your personal data in our records;
- wish to report any misuse of your personal data; and
- would like to correct or update your personal data.
To exercise any of the above listed rights you may contact our Privacy Officer. To assist us in dealing with your request, please provide your full name, address, date of birth and email address. If you have subscribed to receive marketing communications, you can unsubscribe by contacting our Privacy Officer.
If you have subscribed to receive marketing communications, you can unsubscribe by contacting our Privacy Officer.
11. CHANGES TO OUR PRIVACY NOTICE
We may change our Privacy Notice from time to time and post the updated version of the same. We encourage you to visit frequently to stay informed about how we use your personal data.
12. HANDLING PRIVACY CONCERNS
If you have any questions about this Privacy Notice or if you believe that your personal data is not handled in accordance with the applicable law or this notice, then you may contact us directly through our Customer Care: email@example.com.